Support Center

Need help? Our support team is here to assist you with any questions or issues.

How can we help you?

Connection Issues

Having trouble connecting to our servers?

  • Server connection problems
  • High ping or lag
  • Mod installation issues
  • Steam connection errors

Gameplay Help

Questions about game mechanics and features?

  • Server rates and settings
  • Taming guides
  • Building tips
  • PvP strategies

Account Issues

Problems with your account or purchases?

  • Login problems
  • VIP package issues
  • Credit balance questions
  • Purchase refunds

Rules & Bans

Questions about server rules or bans?

  • Rule clarifications
  • Ban appeals
  • Report players
  • Staff actions

Technical Support

Technical problems or bugs?

  • Game crashes
  • Performance issues
  • Bug reports
  • Server maintenance

Community

Community-related questions?

  • Discord server
  • Events and tournaments
  • Tribe recruitment
  • Community guidelines

Contact Our Support Team

My Support Tickets

Connection Issues on The Island

Open
Dec 15, 2024 2 hours ago 3 replies

VIP Package Activation

Closed
Dec 12, 2024 3 days ago 5 replies

Bug Report: Dino Spawning

Open
Dec 14, 2024 1 day ago 1 reply
Create New Ticket

Live Chat Support

Online - Average response time: 5 minutes

Get instant help from our support team through live chat.

Start Live Chat

Chat Hours

Monday - Friday: 9:00 AM - 11:00 PM EST
Saturday - Sunday: 10:00 AM - 10:00 PM EST

Helpful Resources

Server Guide

Complete guide to our server settings, rates, and features.

Read Guide

Video Tutorials

Step-by-step video guides for common tasks and features.

Watch Videos

FAQ

Frequently asked questions and their answers.

View FAQ

Discord Server

Join our Discord community for help and discussions.

Join Discord

Mod List

Complete list of mods used on our servers.

View Mods

Server Maps

Interactive maps and spawn locations for all servers.

View Maps